We are trying to find a good shower/commode chair for the elderly, went through a few options before ordering this one (Shower Buddy Lite Shower Chair). Generally well made (solid frame, slimmer than most other shower chairs, comfortable seating). What made it unworkable for us were the wheels - cheap plastic, hard to roll, and most of all, attached to the frame at an angle, which makes it very hard to turn. Practically impossible to rotate the chair in a tight space (bathroom, shower).
Surprisingly, the request for the return was denied ("Reason for the closure of your request: Health and Personal Care products (cholesterol monitors, glucose monitors, fragrances, thermometry, etc.) cannot be returned"). While the product description states "Return policy: Eligible for Return, Refund or Replacement within 30 days of receipt". Obviously outsourced customer support.
One star for the quality of both product and customer service.

Best shower chair in the world. Bought this for our facility. It has great wheels. Not like the others!

I had an issue with my ShowerBuddy and contacted the company. They were very helpful and took care of my needs. I recommend ShowerBuddy.

The chair looks so amazing and would be so helpful with taking care of my Mom, I'm sure! But why do you place such a high price, that most people, like my mother, could never afford!! I can't understand, why you charge so much!!💔 Thanks for reading!

Well built, easy to assemble, but very pricey comparatively.